Privacy Policy

This Privacy Policy describes how Sparkle Gems for Imitation Jewellery Trading (“Sparkle Gems”, “we”, “us”, or “our”), a company registered in Dubai, United Arab Emirates, collects, uses, stores, and shares your personal information when you visit or make a purchase from sparklegems.ae (the “Site”), or otherwise interact with us through our products, services, marketing activities, or customer support (collectively, the “Services”).

We are committed to protecting your privacy and handling your personal information responsibly and transparently. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

 

SECTION 1 – OUR COMMITMENT TO YOUR PRIVACY

Your privacy is important to us. We collect only the information necessary to provide our products and services, improve your shopping experience, communicate with you, process orders securely, and comply with applicable legal obligations.

We implement appropriate administrative, technical, and physical safeguards designed to protect your personal information. While we work hard to keep your information secure, no method of electronic transmission or storage over the Internet is completely secure, and we cannot guarantee absolute security.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following information:

Information You Provide

When you place an order, create an account, subscribe to our newsletter, contact customer service, or otherwise communicate with us, you may provide information including:

  • Full name
  • Email address
  • Mobile phone number
  • Shipping address
  • Billing address
  • Account login information
  • Order history
  • Communications with our customer support team

We do not intentionally collect or process sensitive personal information.

Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring website
  • Date and time of your visit
  • Purchase and browsing activity

This information helps us understand how customers use our website and allows us to improve our Services.

Cookies and Similar Technologies

We use cookies and similar technologies, including pixels and web beacons, to:

  • Keep your shopping cart active
  • Remember your preferences
  • Improve website performance
  • Measure advertising effectiveness
  • Analyze website traffic
  • Personalize your shopping experience

You may manage your cookie preferences through your browser settings or any cookie preferences made available on our Site.

 

SECTION 2 – HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfill your orders
  • Deliver products to you
  • Process refunds and returns
  • Provide customer support
  • Verify transactions
  • Detect and prevent fraud
  • Improve our products and Services
  • Operate and maintain our website
  • Send transactional communications, including order confirmations and shipping updates
  • Respond to your inquiries
  • Comply with legal obligations
  • Protect our legal rights

With your consent where required, we may also send promotional emails about new products, special offers, exclusive collections, and other updates. You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us directly.

Legal Basis for Processing

Where required by applicable law, we process your personal information based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate business interests, provided those interests do not override your rights and freedoms

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy;
  • Complete your transactions;
  • Maintain your account;
  • Comply with legal, tax, and accounting obligations;
  • Resolve disputes; and
  • Enforce our agreements.

When your information is no longer required, we will securely delete or anonymize it unless we are legally required to retain it.

 

SECTION 3 – YOUR CONSENT

By providing your personal information to place an order, arrange delivery, request customer support, or otherwise interact with our Services, you consent to the collection and use of your information for those purposes.

Where required by law, we will obtain your explicit consent before sending you promotional communications or using your information for purposes beyond those described in this Privacy Policy.

Withdrawing Consent

If you have previously given your consent and later decide to withdraw it, you may do so at any time by contacting us at:

Email: sparklegemsae@gmail.com

Please note that withdrawing consent does not affect the lawfulness of any processing carried out before your withdrawal. In some cases, we may continue processing certain information where required by applicable law or where necessary to fulfill contractual or legal obligations.

 

SECTION 4 – WHEN WE SHARE YOUR INFORMATION

We respect your privacy and do not sell your personal information.

We may share your personal information only when necessary to operate our business and provide our Services, including with:

  • Shopify, to operate our online store.
  • Payment processors, to securely process payments.
  • Shipping and courier companies, to deliver your orders.
  • Technology providers that help operate our website and customer support services.
  • Marketing and analytics providers that help us understand website performance and improve customer experience.
  • Professional advisers such as accountants, auditors, legal advisers, or insurers where necessary.
  • Government authorities or regulatory bodies when required by applicable law or legal process.

We may also disclose your information if we believe disclosure is necessary to:

  • Comply with legal obligations.
  • Protect our rights or property.
  • Prevent fraud or security threats.
  • Enforce our Terms of Service.
  • Protect the safety of our customers or the public.

Should our business be sold, merged, reorganized, or otherwise transferred, customer information may form part of the transferred business assets, subject to applicable privacy laws.

 

SECTION 5 – YOUR PRIVACY CHOICES

We believe you should have control over your personal information.

You may request to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Update your account details.
  • Delete your account and personal information where legally permitted.
  • Withdraw your consent to receive marketing communications.
  • Request information about how we process your personal data.

Please note that we may be required by law to retain certain information for accounting, taxation, fraud prevention, legal compliance, or dispute resolution purposes, even after a deletion request.

If information is removed from our active systems, backup copies may temporarily remain until they are securely overwritten through our normal backup retention process.

To exercise any of these rights, please contact us at:

Email: sparklegemsae@gmail.com

Marketing Communications

If you subscribe to our newsletter or promotional emails, you may unsubscribe at any time by:

  • Clicking the “Unsubscribe” link included in any marketing email; or
  • Contacting us directly at sparklegemsae@gmail.com.

Please note that even if you opt out of marketing communications, we may still send important transactional emails relating to your orders, account, or customer service requests.

 

SECTION 6 – SHOPIFY

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services online.

When you place an order through our Site, Shopify securely stores your information using industry-standard security measures, including encryption and secure servers protected by firewalls.

Payment information is processed securely by Shopify and our authorized payment providers. Sparkle Gems does not store your complete credit or debit card details.

Your transaction information is retained only for as long as necessary to complete your purchase and to comply with applicable accounting, legal, and regulatory requirements.

For more information about Shopify’s privacy practices, please refer to Shopify’s Privacy Policy and Terms of Service.

 

SECTION 7 – THIRD-PARTY SERVICES

To provide our Services efficiently, we work with trusted third-party service providers.

These providers may receive only the information necessary to perform services on our behalf, including:

  • Payment processing
  • Shipping and delivery
  • Website hosting
  • Email communications
  • Customer support
  • Analytics and website performance
  • Fraud prevention

Each provider maintains its own privacy practices and security measures. We encourage you to review their privacy policies to understand how your personal information is handled.

When you leave our Site or are redirected to another website or application, this Privacy Policy no longer applies, and the privacy practices of that third party will govern your interactions.

Website Analytics

We use analytics tools to better understand how visitors interact with our website and to improve our Services.

These tools may collect information such as:

  • Pages viewed
  • Time spent on pages
  • Device information
  • Browser information
  • Approximate location
  • Referral sources
  • Website interactions

This information is collected in aggregate and is used to improve website functionality, customer experience, product offerings, and marketing performance.

Analytics providers may use cookies and similar technologies to collect this information.

This version is more polished than the original, removes unnecessary repetition, and is tailored to Sparkle Gems for Imitation Jewellery Trading while remaining suitable for a Shopify store.

 

SECTION 8 – YOUR PRIVACY RIGHTS

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where legally permitted.
  • Object to or restrict certain types of data processing.
  • Withdraw your consent where processing is based on your consent.
  • Request a copy of your personal information in a portable format where applicable.

We will consider all requests in accordance with applicable laws and may ask you to verify your identity before processing your request.

To exercise any of your privacy rights, please contact us at:

Email: sparklegemsae@gmail.com

International Privacy Rights

If you access our Services from outside the United Arab Emirates, your personal information may be transferred to, stored, and processed in the United Arab Emirates or other countries where our service providers operate.

By using our Services, you acknowledge and consent to the transfer of your information in accordance with this Privacy Policy.

Where required by applicable law, we will take appropriate safeguards to protect your personal information during international transfers.

Non-Discrimination

We will never discriminate against you for exercising your privacy rights.

Exercising your rights will not result in:

  • Refusal of goods or services.
  • Different prices or charges.
  • Reduced quality of service.
  • Different customer support.

Except where permitted by applicable law, all customers are treated equally regardless of whether they choose to exercise their privacy rights.

 

SECTION 9 – SECURITY

Protecting your information is important to us.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Security measures include, where appropriate:

  • SSL (Secure Socket Layer) encryption
  • Secure Shopify infrastructure
  • Password-protected systems
  • Restricted access to personal information
  • Industry-standard security practices

Although we take reasonable steps to safeguard your information, no method of electronic transmission or storage over the Internet is completely secure. Therefore, we cannot guarantee absolute security of your information.

You are also responsible for protecting your account credentials and notifying us immediately if you believe your account has been compromised.

Third-Party Links

Our Site may contain links to third-party websites, applications, or services for your convenience.

Once you leave our Site, this Privacy Policy no longer applies.

Sparkle Gems is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policy of every website you visit.

 

SECTION 10 – COOKIES

Our website uses cookies and similar technologies to improve your browsing experience and provide certain website functionality.

Cookies are small text files stored on your device that help websites remember your preferences and recognize your browser.

We use cookies to:

  • Keep your shopping cart active.
  • Remember your preferences.
  • Maintain your login session.
  • Improve website functionality.
  • Analyze website traffic.
  • Measure advertising performance.
  • Personalize content and product recommendations.

Some cookies are essential for the operation of the Site and cannot be disabled. Others are optional and may be managed through your browser settings or any cookie preferences made available on our website.

Please note that disabling certain cookies may affect the functionality of the Site and your overall shopping experience.

 

SECTION 11 – CHILDREN’S PRIVACY

Our Services are intended for individuals who are legally able to enter into binding contracts under applicable law.

We do not knowingly collect personal information from children without appropriate parental or legal guardian consent. If you believe that a child has provided us with personal information without such consent, please contact us immediately so that we can investigate and, where appropriate, delete the information.

Parents or legal guardians who believe their child has submitted personal information may contact us using the details provided below.

 

SECTION 12 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technology, or the Services we provide.

When we make material changes, we will update the Effective Date shown at the top of this Privacy Policy. Where required by law, we may also notify you by email or by posting a notice on our website.

Your continued use of our Services after any changes become effective constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

 

CONTACT US

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, request access to your personal information, correct or update your information, request deletion of your data where applicable, or submit a complaint, please contact us:

Sparkle Gems for Imitation Jewellery Trading

Website: sparklegems.ae

Email: sparklegemsae@gmail.com

Phone: +971 56 227 7202

Location: Dubai, United Arab Emirates

We will make every reasonable effort to respond to your request as promptly as possible and in accordance with applicable laws.