Refund & Exchange Policy
At Sparkle Gems, we take great care in packaging and inspecting every order before it is shipped.
All Sales Are Final
All purchases made through Sparkle Gems are final sale. We do not offer refunds, returns, or exchanges for any products once an order has been placed and processed.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:
- Your order number
- Clear photos of the item received
- Photos of the packaging
Once reviewed, we will work with you to find an appropriate resolution.
Blind Boxes & Mystery Items
Due to the nature of blind box and mystery products, we cannot guarantee specific characters, designs, or variants. These items are sold as sealed mystery products and are not eligible for refund, return, or exchange.
Order Cancellations
Orders cannot be cancelled, modified, or refunded once they have been placed.
Contact Us
For any questions regarding your order, please contact us through our customer service channels, and we will be happy to assist you.